Food Runner - High Steaks

Responsibilities include, but are not limited, to the following:

• Promptly and accurately deliver food orders to guests.
• Uphold all sanitation, hygiene, and food safety standards.
• Clear and reset tables, removing dirty dishes, glassware, and trash.
• Check in with guests to ensure their satisfaction and promptly address any needs.
• Communicate guest feedback and concerns to servers and management.
• Ensure guests have all necessary tableware, condiments, and accompaniments to enjoy their meals.
• Assist with setting up dining areas before service, including table settings and any special arrangements.
• Support servers by responding to guest requests and providing assistance as needed.
• Maintain a clean and organized work area and service stations.
• Collaborate closely with servers, bartenders, and kitchen staff to coordinate timely delivery of food and beverages.
• Provide friendly, attentive, and professional service at all times, using guest names when possible to personalize the experience.
• Resolve service issues in a courteous and efficient manner, following company guidelines.
• Exhibit thorough knowledge of the restaurant menu, specials, and general property information to answer guest inquiries confidently.
• Adhere to company attendance and punctuality standards and follow all regulatory and departmental policies.
• Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

REQUIREMENTS

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Minimum of one year of experience in a high-volume food and beverage or restaurant environment.
• Excellent customer service and communication skills.
• Ability to engage guests in a professional, friendly, and approachable manner.
• Must maintain a polished and professional appearance.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and overtime as needed.
• Must work effectively as part of a team and build positive working relationships.
• Ability to carry and balance trays and deliver food safely and efficiently.
• Ability to stand and walk for extended periods and perform physically demanding tasks.

PREFERRED

• Minimum of one year of direct customer service experience in a hospitality or restaurant setting.
• Knowledge of basic food and beverage service standards and table service techniques.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work effectively under time constraints and meet established deadlines.
• Must regularly lift and/or move up to 30 pounds.
• Must have the ability to push, pull, reach, bend, twist, kneel, and balance as needed to perform job duties.
• Must be able to stand and walk for extended periods, sometimes in confined or crowded spaces.

WORKING CONDITIONS

• Must be able to work in a fast-paced, high-volume restaurant environment.
• May be exposed to various environmental factors such as heat, noise, kitchen equipment, and occasional outdoor conditions (if supporting patio or terrace service).
• Exposure to cleaning chemicals and food preparation areas.
• Must be comfortable working around guests and in close proximity to other team members during busy service periods.