Maitre D

2 years

Flynn McGarry's newest restaurant, Cove, is looking for a maitre d' to join the opening team. We are looking for someone with a bright and endearing personality who is excited about creating special moments and building community through genuine hospitality. This person would have a passion for building and implementing systems to better take care of guests and improve the day to day flow of service.

• Reports to: Service Director

• Job Purpose: Manage guest relations and all related systems.

• Tentative start date : mid September

• Duties and Responsibilities (including but not limited to):

  • Daily reservation management

    • Guest communications

    • Seating maximization

    • Accommodation of guest requests, allergies and information

  • Prepare notes and lead the portion of our pre-service meeting regarding guests and reservations. Relay all pertinent guest information to service and kitchen staff throughout service

  • Manage host area and coat closets for cleanliness and organization

  • Assist with any extra pre-opening tasks as assigned by Service Director

  • Provide friendly and responsive service by welcoming and warmly greeting guests on arrival

  • Oversee flow of service by managing the efficient and timely seating of guests

  • Assist with private events hosting as needed

  • Update guest information system at the end of the night with new notes

  • Build guest report and cultivate relationships with regular patrons in order to personalize and enhance their dining experience

• Required Qualifications:

  • Detail oriented and organized while multitasking in a fast paced environment

  • Familiar with Resy, Open Table or other reservation systems

  • Able to work service in a calm and professional manner

  • Able to take direction and complete tasks as assigned but also take initiative and lead to see tasks through when necessary

  • Exceptional interpersonal and communication skills

  • Strong computer skills with a working knowledge of the Google Drive suite of products (Sheets, Docs, etc.)

  • Ability to work a flexible schedule. Available nights, weekends, and holidays as needed

  • English fluency and additional language skills are a bonus

• Physical Qualifications:

  • Ability to stand and walk for long periods of time including moving safely through all areas of the restaurant

  • Ability to lift objects 50+ pounds in weight

  • Safely and effectively use all tools and equipment

  • Navigate tight and crowded spaces in a safe manner

• Preferred Qualifications:

  • 1+ years of experience in a fine dining restaurant.

  • 1+ years of management experience

Compensation: Hourly ($25.00) plus tips

Benefits & Perks: 401k, Dining Discounts

Customer Service Orientation

Team Leadership

Problem Solving

Time Management

Attention to Detail

Adaptability

Conflict Resolution

Relationship Building

Event Coordination

Organizational Skills

Stress Management

Proactive Approach

Cultural Awareness

Hospitality Knowledge

Flexibility

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