Concierge Jobs in Joliet, IL
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
- Orland Park, IL (20 miles from Joliet, IL)
- 3 days ago
- Orland Park, IL (20 miles from Joliet, IL)
- 3 days ago
The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature...
Patient Service Representative - Concierge Medicine Full-time Days
- Geneva, IL (24 miles from Joliet, IL)
- 4 days ago
- Geneva, IL (24 miles from Joliet, IL)
- 4 days ago
Description The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all...
Customer Experience Representative
- Naperville, IL (16 miles from Joliet, IL)
- 4 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 4 days ago
Were looking for a Customer Experience Representative whos passionate about people, problem-solving, and creating positive, memorable experiences. At Sourcebooks, every interaction mattersand this...
- Burr Ridge, IL (20 miles from Joliet, IL)
- 8 days ago
- Burr Ridge, IL (20 miles from Joliet, IL)
- 8 days ago
Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement....
- Willowbrook, IL (20 miles from Joliet, IL)
- 11 days ago
- Willowbrook, IL (20 miles from Joliet, IL)
- 11 days ago
The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts....
- Naperville, IL (16 miles from Joliet, IL)
- 12 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 12 days ago
Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers....
- Warrenville, IL (20 miles from Joliet, IL)
- 15 days ago
- Warrenville, IL (20 miles from Joliet, IL)
- 15 days ago
Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement....
Membership Concierge- Nights/Weekends
- Romeoville, IL (9 miles from Joliet, IL)
- 21 days ago
- Romeoville, IL (9 miles from Joliet, IL)
- 21 days ago
Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests....
- Oak Brook, IL (23 miles from Joliet, IL)
- 45+ days ago
- Oak Brook, IL (23 miles from Joliet, IL)
- 45+ days ago
Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence,...
- Oak Brook, IL (23 miles from Joliet, IL)
- 90+ days ago
- Oak Brook, IL (23 miles from Joliet, IL)
- 90+ days ago
The main role of the Guest Concierge is to oversee and increase the number of reservations in the venue and grow sales organically....
Demographic Data for Joliet, IL
Moving to Joliet, IL? Find some basic demographic data about Joliet, IL below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Joliet, IL
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Joliet, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Food and Beverage Management
- Guest Service
- Service-Oriented
- Courteous
- Genetics
- Safety Training
- People Oriented
- Long-Term Disability
- Music
- Fitness
- Wellness
- Complaint Resolution
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- Closing
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Retail
- Driving
- Microsoft Outlook
- Verbal Communication
- Telephone Skills
- Writing Skills
- Typing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Multitasking
- English
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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