Concierge Jobs in Illinois
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Guest Services Associate - Club Wyndham Galena Resort
- Galena, IL
- 14 hours ago
- Galena, IL
- 14 hours ago
How Youll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests vacations memorable from registration to checkout...
How Youll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests vacations memorable from registration to checkout...
Residential Concierge Security -2nd Shift- FT $19.30hr (South Loop)
- Chicago, IL
- 1 day ago
- Chicago, IL
- 1 day ago
and must work weekends Application Question(s): Why do you believe it is important for a concierge to provide excellent customer service?...
Position Summary The Pool Concierge delivers the highest quality customer service to all members and guests accessing the outdoor pool through professional greetings, account maintenance, and knowledge...
Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions....
at Mattel, Inc. in Chicago, Illinois, United States Job Description Posting Title American Girl Guest Services Associate (Reg....
The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature...
Lead Concierge / Residential Security - Downtown Chicago
- Chicago, IL
- 3 days ago
- Chicago, IL
- 3 days ago
In addition to a spirit for service, our suggested qualifications include: Experience: 1 year in a hospitality-focused environment (such as hotel front desk receptionist, concierge, guest service)....
Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence,...
Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement....
Patient Service Representative - Concierge Medicine Full-time Days
- Geneva, IL
- 4 days ago
- Geneva, IL
- 4 days ago
Description The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all...
Customer Experience Representative- Peoria International Airport - FULL TIME
- Peoria, IL
- 4 days ago
- Peoria, IL
- 4 days ago
Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee...
Were looking for a Customer Experience Representative whos passionate about people, problem-solving, and creating positive, memorable experiences. At Sourcebooks, every interaction mattersand this...
Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence,...
Concierge Chicago, IL (Onsite) 3 months, looking to fill a full time role, candidate could be converted if good fit....
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Illinois
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Food and Beverage Management
- Guest Service
- Service-Oriented
- Courteous
- Genetics
- Safety Training
- People Oriented
- Long-Term Disability
- Music
- Fitness
- Wellness
- Complaint Resolution
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- Closing
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Retail
- Driving
- Microsoft Outlook
- Verbal Communication
- Telephone Skills
- Writing Skills
- Typing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Multitasking
- English
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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