Concierge Jobs in Amherst, MA
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
- Springfield, MA (19 miles from Amherst, MA)
- 9 days ago
- Springfield, MA (19 miles from Amherst, MA)
- 9 days ago
Assists residents and their guests in a courteous and efficient manner; and plays a vital role in ensuring the overall resident satisfaction....
Ad hoc/Bank Hospitality Assistant - Southampton
- Southampton, MA (17 miles from Amherst, MA)
- 14 days ago
- Southampton, MA (17 miles from Amherst, MA)
- 14 days ago
Hospitality Assistant required to work within our client's busy department store Duties and Responsibilities: Keep all kitchen work surfaces (counters, sinks, stoves, walls, large equipment) clean...
Demographic Data for Amherst, MA
Moving to Amherst, MA? Find some basic demographic data about Amherst, MA below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Amherst, MA
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Amherst, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Market Analysis
- Weight Loss
- Endocrinology
- Nephrology
- Guest Service
- Service-Oriented
- Courteous
- Acting
- People Oriented
- Fitness
- Music
- Front Office
- Long-Term Disability
- Wellness
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- Event Planning
- Friendliness
- Inbound/Outbound Calling
- General Office Duties
- High School Diploma
- Retail
- Initiative
- Customer Relations
- Events
- Microsoft Outlook
- Driving
- Telephone Skills
- Verbal Communication
- Flexibility
- Data Entry
- Inventory Management
- Interpersonal Skills
- English
- Policy Development
- Multitasking
- Regulations
- Problem Solving
- Teamwork
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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