Concierge Jobs in Chicopee, MA
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Ad hoc/Bank Hospitality Assistant - Southampton
- Southampton, MA (8 miles from Chicopee, MA)
- 2 days ago
- Southampton, MA (8 miles from Chicopee, MA)
- 2 days ago
Hospitality Assistant required to work within our client's busy department store Duties and Responsibilities: Keep all kitchen work surfaces (counters, sinks, stoves, walls, large equipment) clean...
Customer Experience Representative - BDL Airport Customer Experience Representative - BDL Airport
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 5 days ago
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 5 days ago
High School Diploma or G.E.D. required Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must have a valid US driver's license...
Customer Experience Representative - BDL Airport
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 6 days ago
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 6 days ago
High School Diploma or G.E.D. required Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must have a valid US driver's license...
- Springfield, MA (4 miles from Chicopee, MA)
- 7 days ago
- Springfield, MA (4 miles from Chicopee, MA)
- 7 days ago
Req#: R37827 Category(s): Administrative Support, Customer Service Full Time / Part Time: Per Diem Shift: First Summary: Under the direction of the Lead Concierge maintains a high service excellence...
- South Hadley, MA (6 miles from Chicopee, MA)
- 10 days ago
- South Hadley, MA (6 miles from Chicopee, MA)
- 10 days ago
Assists residents and their guests in a courteous and efficient manner; and plays a vital role in ensuring the overall resident satisfaction....
Cyber Digital Concierge - Underwriting Service Associate
- Simsbury, CT (22 miles from Chicopee, MA)
- 30+ days ago
- Simsbury, CT (22 miles from Chicopee, MA)
- 30+ days ago
Position Summary The Cyber Digital Team at Chubb is actively seeking a Digital Concierge applicant to join their ranks....
- Springfield, MA (4 miles from Chicopee, MA)
- 30+ days ago
- Springfield, MA (4 miles from Chicopee, MA)
- 30+ days ago
Find your joy here, at COMMUNITY, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company...
Demographic Data for Chicopee, MA
Moving to Chicopee, MA? Find some basic demographic data about Chicopee, MA below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Chicopee, MA
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Chicopee, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- Talent Development
- One Call Resolution
- Market Analysis
- Brand Awareness
- Weight Loss
- Endocrinology
- Guest Service
- Service-Oriented
- Courteous
- People Oriented
- Acting
- Fitness
- Music
- Front Office
- Long-Term Disability
- Complaint Resolution
- Wellness
- Energetic
- Reception
- Reimbursement
- Customer Satisfaction
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- Retail
- High School Diploma
- Customer Relations
- Microsoft Outlook
- Events
- Telephone Skills
- Driving
- Verbal Communication
- Flexibility
- Inventory Management
- Data Entry
- Interpersonal Skills
- English
- Policy Development
- Multitasking
- Problem Solving
- Regulations
- Teamwork
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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