Concierge Jobs in Worcester, MA
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
- Hudson, MA (16 miles from Worcester, MA)
- 3 days ago
- Hudson, MA (16 miles from Worcester, MA)
- 3 days ago
JOB TITLE : Concierge PROPERTY : Artisan at Hudson DEPARTMENT: Administration REPORTS TO: Business Office Manager FLSA STATUS: Non-Exempt POSITION SUMMARY: The Concierge is the official representative...
Beauty Concierge - Natick Mall
- Framingham, MA (19 miles from Worcester, MA)
- 3 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 3 days ago
The ideal Beauty Concierge candidate is detail oriented, results drives and committed to providing outstanding customer service every day....
Beauty Concierge - Shoppers World Rack
- Marlborough, MA (14 miles from Worcester, MA)
- 18 days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 18 days ago
The ideal Rack Beauty Concierge enjoys working in a fast-paced, high-energy environment....
Concierge - The Residence at Natick South
- Natick, MA (23 miles from Worcester, MA)
- 22 days ago
- Natick, MA (23 miles from Worcester, MA)
- 22 days ago
LCB Senior Living is hiring a Concierge at The Residence at Natick South. Apply today for immediate consideration! **Full Time** *Weekends as needed** **New Wages!...
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Worcester, MA
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- Inside Sales
- One Call Resolution
- Weight Loss
- Endocrinology
- Nephrology
- Guest Service
- Service-Oriented
- Show Hosting
- Courteous
- Genetics
- People Oriented
- Acting
- Fitness
- Music
- Long-Term Disability
- Complaint Resolution
- Wellness
- Reimbursement
- Energetic
- Reception
- Customer Satisfaction
- Inbound/Outbound Calling
- Event Planning
- General Office Duties
- Friendliness
- High School Diploma
- Customer Relations
- Retail
- Driving
- Telephone Skills
- Microsoft Outlook
- Verbal Communication
- Writing Skills
- Events
- Flexibility
- Interpersonal Skills
- Data Entry
- English
- Regulations
- Multitasking
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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