Concierge Jobs in Wayland, MI
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Customer Experience Representative
- HermanMiller
- Zeeland, MI (20 miles from Wayland, MI)
- 3 days ago
- HermanMiller
- Zeeland, MI (20 miles from Wayland, MI)
- 3 days ago
Why join us? Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger...
- Grand Rapids, MI (18 miles from Wayland, MI)
- 14 days ago
- Grand Rapids, MI (18 miles from Wayland, MI)
- 14 days ago
Previous concierge, hospitality, or telehealth experience. Proficiency with Microsoft Office. Familiarity with HIPAA and patient privacy standards....
- Byron Center, MI (9 miles from Wayland, MI)
- 22 days ago
- Byron Center, MI (9 miles from Wayland, MI)
- 22 days ago
We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: Work with an amazing team in a fun environment while rotating among different areas throughout the day....
- Grand Rapids, MI (18 miles from Wayland, MI)
- 30+ days ago
- Grand Rapids, MI (18 miles from Wayland, MI)
- 30+ days ago
The Culinary Concierge is responsible for being in charge of capturing meal orders for our residents and guests....
Demographic Data for Wayland, MI
Moving to Wayland, MI? Find some basic demographic data about Wayland, MI below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Wayland, MI
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Wayland, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Endocrinology
- Nephrology
- Guest Service
- Food and Beverage Management
- Show Hosting
- Service-Oriented
- People Oriented
- Courteous
- Acting
- Fitness
- Long-Term Disability
- Wellness
- Energetic
- Reception
- Reimbursement
- Customer Satisfaction
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Retail
- Customer Relations
- Initiative
- Driving
- Telephone Skills
- Microsoft Outlook
- Events
- Verbal Communication
- Writing Skills
- Interpersonal Skills
- Flexibility
- Data Entry
- Inventory Management
- Regulations
- Multitasking
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Teamwork
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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