Concierge Jobs in Mentor, OH
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
- Cuyahoga Community College
- Warrensville Heights, OH (16 miles from Mentor, OH)
- 5 hours ago
- Warrensville Heights, OH (16 miles from Mentor, OH)
- 5 hours ago
Effectively manages all inbound and outbound phone calls in a pleasant, customer service-oriented manner, routes calls and messages appropriately....
In Person Part TimeConcierge!! $3.00 Shift Differential for 10:00 PM - 6:00 AM!!...
In PersonConcierge-Breakfast Attn/Banquet Attn
- Posted May 25, 2026 Concord Hospitality Enterprises
- Cleveland, OH (22 miles from Mentor, OH)
- 9 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 9 days ago
You will be responsible for preparing, setting up, and maintaining the breakfast or banquet area while ensuring cleanliness, food safety, and friendly guest service....
In PersonConcierge-Breakfast Attn/Banquet Attn
- Concord Hospitality
- Lyndhurst, OH (14 miles from Mentor, OH)
- 10 days ago
- Lyndhurst, OH (14 miles from Mentor, OH)
- 10 days ago
You will be responsible for preparing, setting up, and maintaining the breakfast or banquet area while ensuring cleanliness, food safety, and friendly guest service....
In PersonPosition Summary As the Concierge, you will provide exceptional first impressions, act as the hospitality ambassador for the entire community, and offer business office support....
In Person Full Time- AbsoluteCARE
- Cleveland, OH (22 miles from Mentor, OH)
- 15 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 15 days ago
Schedule: Monday through Friday, 8:30 AM to 5:00 PM (30-minute) Compensation : $20 - $26 an hour (based on experience) Job Summary The Pharmacy Concierge serves as a Complex Care Concierge Technician...
In PersonParking Concierge hillcrest Hospital $15 P/H
- Towne Park
- Mayfield Heights, OH (14 miles from Mentor, OH)
- 16 days ago
- Mayfield Heights, OH (14 miles from Mentor, OH)
- 16 days ago
regarding the location while providing exceptional guest service in an attentive, friendly and efficient manner....
In Person- Towne Park
- Cleveland, OH (22 miles from Mentor, OH)
- 29 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 29 days ago
regarding the location while providing exceptional guest service in an attentive, friendly and efficient manner....
In Person- Flexjob
- Cleveland, OH (22 miles from Mentor, OH)
- 29 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 29 days ago
Flexjet is seeking a highly polished and service-focused professional to join our Owner Services team as an Owner Concierge....
In Person Full TimeDemographic Data for Mentor, OH
Moving to Mentor, OH? Find some basic demographic data about Mentor, OH below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Mentor, OH
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Mentor, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Private Duty Care
- Dietary Restrictions
- Guest Service
- Fine Dining
- Service-Oriented
- Front Office
- Courteous
- Acting
- Fitness
- Long-Term Disability
- Wellness
- Reception
- Reimbursement
- General Office Duties
- Customer Satisfaction
- Inbound/Outbound Calling
- Friendliness
- Microsoft Windows
- Event Planning
- Retail
- High School Diploma
- Initiative
- Events
- Typing
- Driving
- Microsoft Outlook
- Punctual
- Interpersonal Skills
- Writing Skills
- English
- Verbal Communication
- Inventory Management
- Policy Development
- Telephone Skills
- Data Entry
- Flexibility
- Multitasking
- Sales
- Regulations
- Microsoft Excel
- Scheduling
- Teamwork
- Staff Supervision
- Computer Skills
- Problem Solving
- Microsoft Office
- Customer Service
- Time Management
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills