Concierge Jobs in Norfolk, VA
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence,...
- Chesapeake, VA (7 miles from Norfolk, VA)
- 3 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 3 days ago
Summary ED Concierge (EDC) serves as a highly visible member of the Emergency Department Patient Experience Team to cover the experience needs of patients, families, staff and physicians In the Emergency...
Club Concierge - Cavalier Beach Club
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 9 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 9 days ago
Overview The Club Concierge is responsible for delivering exceptional guest service to all guests of the Cavalier Beach Club level....
Hospitality Assistant - Part Time Whitehouse Ipswich
- Suffolk, VA (15 miles from Norfolk, VA)
- 30+ days ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 30+ days ago
simply, you'll be working in our fast moving, high energy environment and were looking for a genuine smile plus an ability to connect with customers and make them feel valued.Friendly, welcoming, courteous...
Pool Concierge - Marriott Virginia Beach Oceanfront
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
Answer all questions and explain policies Be familiar with the building facilities and their location and hours to provide excellent guest service Continually communicate with servers, pool attendants...
Service Concierge/Service Porter - Southern Auto Group
- Chesapeake, VA (7 miles from Norfolk, VA)
- 90+ days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 90+ days ago
If you possess that ability to be WELCOMING, COURTEOUS, and POLITE.... we would like to add you to our team at Southern Auto Group as a Service Concierge/Service Porter!...
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Norfolk, VA
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- Talent Development
- One Call Resolution
- Market Analysis
- Brand Awareness
- Weight Loss
- Endocrinology
- Nephrology
- Guest Service
- Service-Oriented
- Courteous
- People Oriented
- Acting
- Fitness
- Front Office
- Complaint Resolution
- Wellness
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- Retail
- High School Diploma
- Customer Relations
- Driving
- Microsoft Outlook
- Events
- Writing Skills
- Telephone Skills
- Verbal Communication
- Flexibility
- Interpersonal Skills
- Inventory Management
- Data Entry
- Policy Development
- Multitasking
- English
- Regulations
- Problem Solving
- Teamwork
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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