Reservation Clerk Jobs in Norfolk, VA
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
- Newport News, VA (17 miles from Norfolk, VA)
- 30+ days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 30+ days ago
Newport News, VA Muhlbauer, Inc is seeking a Travel Coordinator to facilitate the process for booking company travel and coordinating reimbursements. Job Duties and Responsibilities: Book flight,...
R.O.- Hospitality Specialist // Four Sails Resort
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
What youre great at: Responsible for the efficient and courteous operations of the front desk. Responsible for checking guests in/out....
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in Norfolk, VA
Required or preferred licenses and certifications for Reservation Clerk positions.
Highest Education Level
Reservation Clerks in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Travel Arrangements
- Guest Service
- Food Service Management
- Catering
- Service-Oriented
- Show Hosting
- Switchboard Operation
- Courteous
- New Employee Orientation
- Genetics
- Acting
- Housekeeping
- Health and Safety
- Long-Term Disability
- Complaint Resolution
- Wellness
- Cashier Skills
- Reimbursement
- Reception
- Inbound/Outbound Calling
- Event Planning
- General Office Duties
- Closing
- Friendliness
- High School Diploma
- Customer Relations
- Retail
- Initiative
- Auditing
- Telephone Skills
- Microsoft Outlook
- Verbal Communication
- Events
- Typing
- Data Entry
- Filing
- Regulations
- Multitasking
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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