Reservation Clerk Jobs in Hollywood, FL
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
R.O.- Hospitality Specialist // Hollywood Beach Towers
- Hollywood, FL
- 9 days ago
- Hollywood, FL
- 9 days ago
What you're great at: Responsible for the efficient and courteous operations of the front desk. Responsible for checking guests in/out....
- Miami Beach, FL (17 miles from Hollywood, FL)
- 11 days ago
- Miami Beach, FL (17 miles from Hollywood, FL)
- 11 days ago
Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation....
What youre great at: Responsible for the efficient and courteous operations of the front desk. Responsible for checking guests in/out....
Demographic Data for Hollywood, FL
Moving to Hollywood, FL? Find some basic demographic data about Hollywood, FL below.
Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in Hollywood, FL
Required or preferred licenses and certifications for Reservation Clerk positions.
Highest Education Level
Reservation Clerks in Hollywood, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Front of House
- Food and Beverage Management
- Guest Service
- Service-Oriented
- Catering
- Switchboard Operation
- Courteous
- Long-Term Disability
- Quality Control Inspection
- Wellness
- Complaint Resolution
- Cashier Skills
- Reception
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- Background Checks
- High School Diploma
- Customer Relations
- Retail
- Microsoft Outlook
- Telephone Skills
- Typing
- Auditing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Filing
- Multitasking
- English
- Inventory Management
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Time Management
- Bilingual
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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