Concierge Jobs in Quebec
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Copy of Representant de service a la clientele/ Customer Experience Representative
- Brossard, QC
- 10 days ago
- Brossard, QC
- 10 days ago
Company Description Nous consacrons nos efforts a creer des experiences et a raconter des histoires et nous sommes toujours a la recherche de gens brillants, energiques et axes sur le service a la...
How will you CONTRIBUTE and GROW? The main purpose of this position will be to work in a welding and industrial gas Industry answering all customer inquiries as the first point of contact by...
Ce poste est aussi appelé « concierge ». Effectue d’autres tâches comme requis....
Think you have what it takes to be a Corporate Concierge? We're committed to hiring the best talent for the role....
Representant de service a la clientele / Customer Experience Representative
- Laval, QC
- 45+ days ago
- Laval, QC
- 45+ days ago
de l'entreprise Nous consacrons nos efforts a creer des experiences et a raconter des histoires et nous sommes toujours a la recherche de gens brillants, energiques et axes sur le service a la...
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Quebec
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Endocrinology
- Nephrology
- Guest Service
- Food and Beverage Management
- Show Hosting
- Service-Oriented
- People Oriented
- Courteous
- Acting
- Fitness
- Long-Term Disability
- Wellness
- Complaint Resolution
- Energetic
- Reception
- Reimbursement
- Customer Satisfaction
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Retail
- Customer Relations
- Initiative
- Driving
- Telephone Skills
- Microsoft Outlook
- Verbal Communication
- Writing Skills
- Events
- Interpersonal Skills
- Flexibility
- Data Entry
- Inventory Management
- Regulations
- Multitasking
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Teamwork
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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