Reservation Clerk Jobs in Swampscott, MA
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
Guest Services Coordinator Dunkin and Baskin-Robbins
- Boston, MA (11 miles from Swampscott, MA)
- 3 days ago
- Boston, MA (11 miles from Swampscott, MA)
- 3 days ago
If you have ever wondered what life is like when you work for the Dunkin' brand, imagine there's free coffee, donuts, and ice cream every day at the Boston Support Center in Canton, MA. We also...
- Boston, MA (11 miles from Swampscott, MA)
- 12 days ago
- Boston, MA (11 miles from Swampscott, MA)
- 12 days ago
SUMMARY : Reporting to the Guest Services Manager, the Guest Services Coordinator is responsible for supervising and scheduling Guest Services Associates (GSAs) to ensure exceptional customer service...
- Boston, MA (11 miles from Swampscott, MA)
- 13 days ago
- Boston, MA (11 miles from Swampscott, MA)
- 13 days ago
home while still growing a career Travel enthusiasts excited to help others experience the world Individuals seeking a fresh start with meaningful, flexible work Anyone who thrives in a high-energy, service-oriented...
Remote WorkDemographic Data for Swampscott, MA
Moving to Swampscott, MA? Find some basic demographic data about Swampscott, MA below.
Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in Swampscott, MA
Required or preferred licenses and certifications for Reservation Clerk positions.
Highest Education Level
Reservation Clerks in Swampscott, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Travel Arrangements
- Guest Service
- Fine Dining
- Loyalty Marketing
- Show Hosting
- Food Service Management
- Catering
- Service-Oriented
- Switchboard Operation
- Courteous
- Genetics
- Housekeeping
- Long-Term Disability
- Wellness
- Complaint Resolution
- Cashier Skills
- Reception
- Reimbursement
- Event Planning
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Customer Relations
- Auditing
- Microsoft Outlook
- Telephone Skills
- Events
- Verbal Communication
- Typing
- Flexibility
- Data Entry
- Filing
- Inventory Management
- Regulations
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Microsoft Word
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills